Dialogue

Vocabulary

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Lesson Transcript

INTRODUCTION
Michael: Hi everyone, and welcome back to Polishpod101.com. This is Business Polish for Beginners Season 1 Lesson 15 - Apologies in a Business Setting. Michael here.
Marzena: Cześć I'm Marzena.
Michael: In this lesson, you’ll learn how to apologize. The conversation takes place at the office.
Marzena: It's between Adam and Karolina.
Michael: The speakers are a service provider and customer, therefore, they will speak formal Polish. Okay, let's listen to the conversation.
DIALOGUE
Adam: Dlaczego ten projekt nie jest jeszcze gotowy? Zamówiłem go na dwa tygodnie temu!
Karolina: Bardzo przepraszam, nasza drukarnia nie wyceniła jeszcze usługi.
Adam: Nasz nowy produkt wchodzi na rynek za trzy tygodnie. Do tego czasu muszę mieć gotowe ulotki i katalogi.
Karolina: Rozumiem i jeszcze raz najmocniej przepraszam za zaistniałą sytuację.
Adam: Kiedy mogę liczyć na gotowy produkt?
Karolina: Zrobimy wszystko, aby miał pan zamówione materiały w przeciągu tygodnia.
Michael: Listen to the conversation one time slowly.
Adam: Dlaczego ten projekt nie jest jeszcze gotowy? Zamówiłem go na dwa tygodnie temu!
Karolina: Bardzo przepraszam, nasza drukarnia nie wyceniła jeszcze usługi.
Adam: Nasz nowy produkt wchodzi na rynek za trzy tygodnie. Do tego czasu muszę mieć gotowe ulotki i katalogi.
Karolina: Rozumiem i jeszcze raz najmocniej przepraszam za zaistniałą sytuację.
Adam: Kiedy mogę liczyć na gotowy produkt?
Karolina: Zrobimy wszystko, aby miał pan zamówione materiały w przeciągu tygodnia.
Michael: Listen to the conversation with the English translation.
Adam: Why is this project not ready yet? It should have been ready two weeks ago. (Lit. "I ordered it for two weeks ago.")
Karolina: I'm terribly sorry, but our printer didn't price the service yet.
Adam: Our new product will be on the market in three weeks. So I need to have the pamphlets and catalogs ready by then.
Karolina: I understand, and once again I'm sorry for this situation.
Adam: When can I expect a finished product?
Karolina: We will do our best to deliver the materials you ordered within a week.
POST CONVERSATION BANTER
Michael: Deadlines are very important in business, but are often missed.
Marzena: Yes, they are. It can cause so many problems when things are late.
Michael: There’s nothing you can do about it sometimes, though.
Marzena: All you can do if something is late, is apologize and do your best to get things done.
Michael: We heard this in the conversation. Things are late, but Karolina apologized and promised to get the pamphlets finished soon.
Marzena: I hope that’s okay for Adam.
Michael: If one of our listeners has to call a company to chase something, they don’t need to worry.
Marzena: No, it should be easy. In fact, you could probably call in English.
Michael: Right, there are always English speakers in Polish companies.
Marzena: In fact, some calls are made in English.
Michael: I suppose that’s especially true in international companies.
Marzena: Yeah, bigger companies or global ones.
Michael: Okay, now onto the vocab.
VOCAB LIST
Michael: Let’s take a look at the vocabulary from this lesson. The first word is...
Marzena: gotowy [natural native speed]
Michael: "ready"
Marzena: gotowy [slowly - broken down by syllable]
Marzena: gotowy [natural native speed]
Michael: Next we have...
Marzena: przepraszam [natural native speed]
Michael: "Excuse me."
Marzena: przepraszam [slowly - broken down by syllable]
Marzena: przepraszam [natural native speed]
Michael: Next we have...
Marzena: drukarnia [natural native speed]
Michael: "printer"
Marzena: drukarnia [slowly - broken down by syllable]
Marzena: drukarnia [natural native speed]
Michael: Next we have...
Marzena: ulotka [natural native speed]
Michael: "pamphlet"
Marzena: ulotka [slowly - broken down by syllable]
Marzena: ulotka [natural native speed]
Michael: Next we have...
Marzena: katalog [natural native speed]
Michael: "catalog"
Marzena: katalog [slowly - broken down by syllable]
Marzena: katalog [natural native speed]
Michael: Next we have...
Marzena: liczyć na [natural native speed]
Michael: "to count on"
Marzena: liczyć na [slowly - broken down by syllable]
Marzena: liczyć na [natural native speed]
Michael: Next we have...
Marzena: zamówić [natural native speed]
Michael: "to order"
Marzena: zamówić [slowly - broken down by syllable]
Marzena: zamówić [natural native speed]
Michael: And last...
Marzena: materiały [natural native speed]
Michael: "materials"
Marzena: materiały [slowly - broken down by syllable]
Marzena: materiały [natural native speed]
KEY VOCAB AND PHRASES
Michael: Let's have a closer look at the usage of some of the words and phrases from this lesson. The first phrase is...
Marzena: liczyć na
Michael: meaning "to count on, to expect."
Michael: This phrase consists of a verb and a preposition.
Marzena: liczyć is the verb, meaning "to count." Next is na.
Michael: That is the preposition, which means "on."
Marzena: The position of the verb and preposition can be changed.
Michael: You use this phrase to say that you can rely on someone or something.
Marzena: You can use this phrase in formal and informal settings.
Michael: Can you give us an example using this word?
Marzena: Sure. For example, you can say... Bardzo na to liczę.
Michael: ... which means "I'm counting on this greatly."
Michael: Okay, what's the next phrase?
Marzena: zamówione materiały
Michael: meaning "ordered materials."
Michael: Let’s break down this phrase.
Marzena: First is zamówione. This is an adjective which means "ordered" in plural form. Next is materiały.
Michael: This is the plural noun meaning "materials."
Marzena: This phrase is often used in business settings.
Michael: You can use it to talk about ordered documents or materials.
Marzena: Although it’s used in formal and informal settings, you will hear it more in formal settings.
Michael: Can you give us an example using this word?
Marzena: Sure. For example, you can say... Gdzie są nasze zamówione materiały?
Michael: ... which means "Where are our ordered materials?"
Michael: Okay, now onto the lesson focus.

Lesson focus

Michael: In this lesson, you'll learn about apologizing in a business setting. I’m sure that our listeners already know some ways to say "sorry" in Polish.
Marzena: Yes, such as przepraszam.
Michael: In this lesson though, we’ll look at how to apologize in a business setting.
Marzena: The verb przepraszać will be useful.
Michael: This means, "to apologize."
Marzena: But it will usually come with either bardzo, meaning "very" or najmocniej.
Michael: "Strongly." You then follow this with something in the accusative case.
Marzena: For example, Najmocniej przepraszam za opóźnienia.
Michael: "I’m terribly sorry for the delays."
Marzena: Another good apology is Jest mi niezmiernie przykro.
Michael: "I am terribly sorry." This is stronger and feels more apologetic. As well as apologizing, you may need to talk about the time frame.
Marzena: Yes, if you’re apologizing for a delay, that can be useful.
Michael: How can we say "within one week"?
Marzena: w przeciągu tygodnia
Michael: How about "within two weeks"?
Marzena: w przeciągu dwóch tygodni. You can just change the number for a different number of weeks.
Michael: Let’s look at how to talk about month-long delays.
Marzena: w przeciągu miesiąca
Michael: "within a month"
Marzena: w przeciągu dwóch miesięcy
Michael: "within two months." Again, just change the number. All of the time expressions are in the genitive case. Let’s hear an example sentence.
Marzena: Poinformujemy państwa w przeciągu tygodnia.
Michael: "We will let you know within one week."

Outro

Michael: Okay, that’s all for this lesson. Thank you for listening, everyone, and we’ll see you next time! Bye!
Marzena: Do zobaczenia!

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