Dialogue

Vocabulary

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Lesson Transcript

INTRODUCTION
John: Hi everyone, and welcome back to Polishpod101.com. This is Business Polish for Beginners Season 1 Lesson 6 - A Frustrating Situation in Poland, John here.
Marzena: Cześć, I'm Marzena.
John: In this lesson, you’ll learn how to make a complaint. The conversation takes place at an office.
Marzena: It's between Monika and Karolina.
John: The speakers are co-workers, therefore, they will speak Polish informally. Okay, let's listen to the conversation.
DIALOGUE
Monika: Nasza drukarnia nagminnie ma opóźnienia.
Karolina: To niedobrze, klienci zaczną się skarżyć.
Monika: Nie wiem za bardzo co z tym zrobić.
Karolina: Złóż reklamację. Na wszelki wypadek zacznij też szukać nowej drukarni.
John: Listen to the conversation one time slowly.
Monika: Nasza drukarnia nagminnie ma opóźnienia.
Karolina: To niedobrze, klienci zaczną się skarżyć.
Monika: Nie wiem za bardzo co z tym zrobić.
Karolina: Złóż reklamację. Na wszelki wypadek zacznij też szukać nowej drukarni.
John: Listen to the conversation with the English translation.
Monika: Our printery is routinely late.
Karolina: That's not good. We are bound to get some claims from our customers.
Monika: I'm not sure what to do about it.
Karolina: Make a complaint. And just in case, start looking for a new one.
POST CONVERSATION BANTER
John: It sounds like they’re having some major problems with the printing company. Maybe they should have a meeting with the printers about it.
Marzena: Yeah, that might be a good idea.
John: What are business meetings like in Poland?
Marzena: You’d better be on time for your meeting, because Poles always are.
John: That’s a good start to a meeting. Are they well-prepared too?
Marzena: Yes, they are. It’s all very professional.
John: How do people usually prepare for meetings?
Marzena: They’ll usually bring PowerPoint presentations that they’ve rehearsed.
John: Very slick!
Marzena: After the meeting, it’s common to invite people out for a meal and drinks.
John: That’s a good, friendly way to end a productive meeting.
Marzena: I think so too.
John: Okay, now onto the vocab.
VOCAB LIST
John: Let’s take a look at the vocabulary from this lesson. The first word is...
Marzena: nasza [natural native speed]
John: our
Marzena: nasza [slowly - broken down by syllable]
Marzena: nasza [natural native speed]
John: Next we have...
Marzena: drukarnia [natural native speed]
John: printery
Marzena: drukarnia [slowly - broken down by syllable]
Marzena: drukarnia [natural native speed]
John: Next we have...
Marzena: opóźnienie [natural native speed]
John: delay
Marzena: opóźnienie [slowly - broken down by syllable]
Marzena: opóźnienie [natural native speed]
John: Next we have...
Marzena: skarżyć się [natural native speed]
John: to complain
Marzena: skarżyć się [slowly - broken down by syllable]
Marzena: skarżyć się [natural native speed]
John: Next we have...
Marzena: wiedzieć [natural native speed]
John: to know
Marzena: wiedzieć [slowly - broken down by syllable]
Marzena: wiedzieć [natural native speed]
John: Next we have...
Marzena: złożyć [natural native speed]
John: to submit
Marzena: złożyć [slowly - broken down by syllable]
Marzena: złożyć [natural native speed]
John: Next we have...
Marzena: reklamacja [natural native speed]
John: complaint
Marzena: reklamacja [slowly - broken down by syllable]
Marzena: reklamacja [natural native speed]
John: Next we have...
Marzena: wypadek [natural native speed]
John: case
Marzena: wypadek [slowly - broken down by syllable]
Marzena: wypadek [natural native speed]
John: And lastly...
Marzena: szukać [natural native speed]
John: search, to look for
Marzena: szukać [slowly - broken down by syllable]
Marzena: szukać [natural native speed]
KEY VOCAB AND PHRASES
John: Let's have a closer look at the usage of some of the words and phrases from this lesson. The first phrase is...
Marzena: Nie wiem za bardzo co z tym zrobić.
John: meaning "I don't really know what to do about it."
John: This is a long phrase, so let’s try and break it down.
Marzena: Nie wiem means "I don’t know." Next is za bardzo.
John: This means "too much." The final part of the phrase is the perfective form of "to do."
Marzena: That is zrobić. You should already know Co z tym.
John: That is "What to do with this?" You can use this phrase when you aren’t sure what to do.
Marzena: There are no restrictions on using this, but it’s more likely to be heard within a company, than say in business talks.
John: Can you give us an example using this phrase?
Marzena: Sure. For example, you can say... Dostałem to i nie wiem za bardzo co z tym zrobić.
John: ...which means "I got this and I don't really know what to do with this."
John: Okay, what's the next word?
Marzena: na wszelki wypadek
John: meaning "just in case."
John: This is another phrase.
Marzena: First is na which means "for." Next is wszelki, which means "any." The last word is wypadek.
John: This means "an incident." Altogether, it means "just in case."
Marzena: You can use this to say that you’re doing something "just in case."
John: When can this phrase be used?
Marzena: At any time. It can be useful in a business meeting.
John: Can you give us an example using this phrase?
Marzena: Sure. For example, you can say... Proszę to na wszelki wypadek jeszcze raz przeliczyć.
John: ... which means "Count it one more time, just in case."
John: Okay, now onto the lesson focus.

Lesson focus

John: In this lesson, you'll learn about making a complaint. Is it common for Polish people to make complaints?
Marzena: Polish people love to make complaints, and this remains true in an office too.
John: What kind of things do people complain about?
Marzena: The weather, the amount of work, services… there’s so much!
John: Okay. Let’s look at some ways of complaining.
Marzena: You can use złożyć reklamację.
John: This literally means "to submit a complaint," and can also be translated as "to make a complaint."
Marzena: You can replace it with zareklamować which means the same, but needs an object.
John: Let’s hear an example. How do we say "I would like to make a complaint."?
Marzena: Chciałbym złożyć reklamację. A common adverb used when complaining is nagminnie.
John: "Very often." You can hear it in this sentence "He is always late."
Marzena: On nagminnie się spóźnia. A few other phrases that can be used in complaints include to nie działa.
John: "this does not work"
Marzena: jest za mało
John: "there is too little"
Marzena: nie wystarcza
John: "there is not enough." Now, let’s move on to how to show concern.
Marzena: We’ll go through some conversational phrases that will make you sound like a natural. For example, Oj, to niedobrze.
John: "Oh, that’s not good."
Marzena: Co się dzieje?
John: "What’s happening?"
Marzena: Ojej, to bardzo niedobrze.
John: "Oh, that’s really not good."
Marzena: Ojej, bardzo mi przykro.
John: "Oh, I’m so sorry to hear that."

Outro

John: Okay, that’s all for this lesson. Thank you for listening, everyone, and we’ll see you next time! Bye!
Marzena: Do zobaczenia!

3 Comments

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😄 😞 😳 😁 😒 😎 😠 😆 😅 😜 😉 😭 😇 😴 😮 😈 ❤️️ 👍

PolishPod101.com Verified
Monday at 06:30 PM
Pinned Comment
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Do you have any complaint about your work?

PolishPod101.com Verified
Monday at 07:41 PM
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Hi Peter Prisegem,


Thank you for your comment.

That's true - Polish people love to complain about everything😅


Have a great week!


Sincerely,

Hanna

Team PolishPod101.com

Peter Prisegem
Thursday at 10:20 AM
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Complaining is a trait of Slavic fatalism